KYC Policy
1. By accepting these Terms, you authorize Pampago to carry out regular periodic checks, at its sole discretion or when required by third parties (including regulatory bodies), in order to verify your identity and personal data (“Verification”).
2. An individual may not participate in gambling unless they are the Holder of an Account. To be registered as a player, the individual must personally sign up and complete the registration process. The following information must be provided:
Date of birth, accompanied by a valid identity document proving that the person is eighteen (18) years of age or older, or the legal age applicable in the jurisdiction of their residence. The identity documents to be submitted include:
- Copy of a valid Passport, copy of other identification paper and a proof of address;
- Proof of address (e.g. electricity bill, water bill, or bank statement);
- Full name;
- Full residential address;
- Valid email address.
Pampago reserves the right to request additional documents and carry out further checks to validate the information provided. The account may be suspended until satisfactory information is provided. Each holder may maintain only one account on Pampago. Duplicate accounts will be closed and any winnings may be voided.
3. Pampago reserves the right to suspend your account if it is not possible to confirm that you have reached the Minimum Legal Age. If, during the use of the Website Services related to gambling, you are under the Minimum Legal Age:
- Your account will be closed;
- All transactions made during this period will be cancelled and any funds deposited into your account will be refunded;
- All bets placed during this period will be cancelled and refunded;
- All winnings accumulated during the period in which you were under the Minimum Legal Age will be forfeited, and you must reimburse Pampago for any amounts withdrawn from your account upon request.
Unless otherwise stated, a deposit made into your account will not be refunded in case of violation of Pampago’s policy.
4. If the information provided is false, incomplete, inaccurate, or misleading, or if the information provided during registration does not match your identity document details, these Terms and Conditions will be considered breached. Pampago may then immediately close your account and cancel all funds in your balance, as well as take other measures at its sole discretion, including denying access to the Website Services.
5. KYC document review times may take up to 30 business days from the moment the customer has provided all requested documents.
6. Pampago applies strict Anti-Money Laundering and Counter-Terrorism Financing (AML/CFT) policies. In this regard:
- Deposits must be made exclusively using payment methods belonging to the account holder;
- Pampago performs player risk classification and continuous monitoring of transactions on the platform;
- Pampago reserves the right to verify the source of funds and request additional information;
- Any suspicious activity may result in account suspension, fund blocking, and reporting to the competent authorities.